FAQ - Return/Refund Policy
Customer Service Email: For questions regarding your order that we did not answer below, you can message our business page (Desert Rebel) on Facebook and our VA Bridget will help you out or you can email us at firstname.lastname@example.org with your order number.
How long will it take to receive my order?
Orders from our Ready To Ship collection will ship within 1-3 business days. Orders from our Made To Order collections will ship within 2-4 weeks - not including weekends or holidays. (2-4 week TAT started late November.) During the pandemic it has been common for packages to be scanned in a few days after the label was created. If your package does not show movement within 3-5 business days of label being created, please let us know.
BLACK FRIDAY ORDERS WILL SHIP BEFORE CHRISTMAS
What is the return and exchange policy?
I do not accept returns, exchanges or cancellations. If there is a problem with your order, please contact me and I will do my best to fix it. If there is a mistake on my part I will fix it and make sure you're satisfied.
Are the band, graphic and Harley Davidson tees licensed?
Yes! We only use 100% officially licensed tees. The graphic or band image is never replicated or copied.
How do I wash my Desert Rebel piece?
Turn the garment inside out, gentle/delicate wash in cold water, then lay flat or hang to dry. Do not iron garment.
Garments with fringe: Please hand wash in cold water and lay flat or hang to dry. DO NOT DRY FRINGE.
Flannels: Wash all flannels on gentle/delicate on cold with similar colors then lay flat or hang to dry. We recommend washing distressed flannels separately to avoid color transfer.
What is a distressed flannel? A distressed flannel is partially acid wash and has marks of wear or holes.
Do you offer discounts? For discounts, sales and giveaways follow Desert Rebel on Instagram- @desertrebelaz Discount codes must be applied during time of checkout. One code per order.
Do you accept custom orders? Yes! We would love to help create your vision. Custom tees, band tees and flannels- contact us to receive a quote.
Do you accept international orders? Unfortunately, we currently only ship to the United States.